Terms and Conditions

Website: https://getvoluble.com. Support: support@getvoluble.com.

The contracting seller and any payment collection entity are identified at checkout and on your receipt. A platform, publisher, payment provider or affiliated company is not automatically a joint seller merely because it assists with delivery or billing.

If another entity offers you a separately identified product, its identity and the applicable terms must be presented before you agree. These Terms do not silently substitute a different supplier for a purchase already made.

You accept these Terms through the affirmative acceptance step presented when registering, starting an experience that requires agreement or purchasing a plan. We make the terms available for you to read and retain. If you do not agree, do not complete that acceptance or purchase. Merely viewing a public page does not authorise payment or unrelated marketing.

Mandatory law and non-excludable consumer rights take priority. Applicable mandatory purchase-platform rules also apply. Subject to those protections, specific plan or promotional terms clearly presented and accepted with your order govern that purchase; these Terms govern general use. The Privacy Policy explains personal-data processing and is not a blanket consent to every possible use.

An order summary cannot be used to conceal material limits in an advertisement. Nothing here excludes rights arising from a misleading representation, deficient service or an express promise we made to you.

Voluble is intended for individuals aged 18 or above who can enter into a binding contract. Our consumer service is not intended for children. A parent’s general permission does not override this eligibility rule. Do not create an account or buy a plan for a child under these Terms.

Provide accurate age-eligibility information when requested. If we reasonably learn that an account belongs to an ineligible child, we may restrict it while we investigate, handle the information under our Privacy Policy and apply any required payment remedy. A store content rating does not change this contractual age requirement.

An employer or institution buying multiple licences needs the applicable organisational agreement. An individual account does not authorise an employer to monitor private practice or repurpose our scores for employment decisions.

Voluble offers communication practice through the features included in your chosen experience. Depending on that experience, this can include authored lessons, prerecorded content, virtual characters, interactive exercises, speech or text conversation, feedback and learning records. The app and purchase screen identify what is available and what is included.

We provide access to the purchased service, not a job placement, salary, promotion, accredited qualification or assessment of your professional suitability. A lesson about a specialised workplace subject remains communication practice, rather than a substitute for professional advice about that subject.

“Communication Super Intelligence”, “Voluble Super Intelligence” and “SI” name Voluble’s branded coaching system, combining AI-supported conversation, workplace practice and our communication method. They do not state that Voluble is conscious, has artificial general intelligence, exceeds every human coach or is free from error.

A description of a frontier model refers to an advanced underlying AI model used for the identified function at the relevant time. It does not mean that Voluble owns that underlying model, that every feature uses the same model, or that every interaction uses the most expensive or newest model. Any named model or paid capability specifically promised with your plan remains subject to that promise.

We may change technology suppliers or models to maintain, secure or improve the service. We will not rely on that flexibility to remove a material feature of an existing paid plan without the notice and remedies described in section 26.

Our brand ambition is “Speak Powerfully. Get Noticed. Earn Double.” “Earn Double” expresses an aspiration. It is not a statement of typical, probable, minimum or guaranteed earnings and does not promise that your salary will double within a particular period or at all.

We do not guarantee a job, interview selection, promotion, pay rise, performance rating, admission, sales result or other professional or financial outcome. These depend on factors including your existing skills, qualifications, practice, work performance, opportunities, employer decisions and market conditions.

This distinction does not excuse a misleading advertisement or a failure to deliver the features you purchased. Nor does it turn a specific guarantee expressly made to you into a nonbinding slogan. Any separately offered guarantee must identify its precise benefit, eligibility, evidence requirements and remedy before purchase.

Course names, day numbers, practice suggestions and progress milestones describe learning organisation. They are not a promise of fluency, a CEFR level, completion, career advancement or earnings within that time. An example or individual testimonial is not a forecast for you.

AI-generated material may be inaccurate, incomplete, inconsistent, biased, offensive or unsuitable. Review a suggested response before using it. Do not invent qualifications, experience, achievements or facts simply because an AI suggestion includes them.

Assessments are learning aids, not standardised examinations, accredited certifications, psychological tests or employment decisions. Results can change with the prompt, context, microphone, background noise, accent, language and system version. A score is not a measure of your worth, intelligence or eligibility for work. Historical scores may not be directly comparable after a scoring change.

Use professional judgment and seek an appropriately qualified adviser when a real situation involves legal, financial, medical or other specialist consequences. You remain responsible for the choices you make, without limiting any responsibility we have under mandatory law for our own acts or omissions.

Sia, Maya and other identified virtual characters are AI or authored learning characters, not human instructors providing real-time professional supervision. Scenes, employers, interviewers and character biographies may be fictional. Unless expressly verified and stated, mentioning an employer or institution does not mean sponsorship, affiliation, hiring access or endorsement.

Do not impersonate our coaches or reuse their likeness, voice or brand assets to suggest that Voluble endorses another product. Your right to practise does not include a right to clone a coach’s voice or commercially distribute lesson recordings.

Provide accurate account information and keep it reasonably current. Keep your password, sign-in links and verification codes secure. Do not sell, rent or share an individual account, evade eligibility checks or create accounts to abuse trials. Tell support promptly if you suspect unauthorised access.

You are responsible for activity that you authorise and for losses attributable to your own unlawful misuse or failure to take reasonable precautions. You are not automatically responsible for every unauthorised transaction merely because an account is in your name. We will investigate security and billing reports fairly.

Speaking features require microphone access and processing of your speech. Read the feature disclosure and Privacy Policy before starting. You can stop speaking or withdraw device permission, although the affected voice features will then be unavailable. A microphone permission alone is not consent to unrelated marketing, model training or public use of a recording.

Use fictional or anonymised workplace scenarios. Do not submit passwords, payment credentials, government identifiers, customer lists, source code, trade secrets or another person’s private information unless the feature is intended for it and you have the necessary rights. Do not record other people without lawful authority. This duty does not reduce our obligations to protect information we receive.

You retain any rights you hold in text, recordings, answers and other material you submit. You grant us a non-exclusive licence, limited to the relevant service and retention period, to receive, store, copy, transmit, transcribe, analyse and display that content as reasonably needed to deliver your requested experience, secure the service and meet lawful obligations. We may permit contracted providers to perform those tasks on our behalf under appropriate restrictions.

This licence does not transfer ownership of your voice or grant a general right to sell recordings, create a voice clone, publish your private practice or use it in an advertisement. Optional uses needing permission require a separate explanation and lawful choice. Deletion and retention remain governed by our Privacy and Account Deletion Policies.

You must have the rights necessary to submit your content. You may use a generated practice response for your own legitimate work or preparation, subject to third-party rights and these Terms. We cannot guarantee that AI output is unique, copyrightable or free of third-party rights. We do not claim ownership of your underlying personal facts merely because you discuss them in a lesson.

Voluble and its licensors retain rights in the software, original teaching materials, interface, branding, coach assets, recordings and other protected content. Subject to your plan and these Terms, you receive a personal, limited, non-exclusive, non-transferable right to use them for their intended learning purpose during your access period.

Do not resell access, redistribute substantial lesson libraries, remove rights notices, extract protected materials to build a competing content library, or use protected coach assets without permission. Restrictions do not remove lawful rights to quotation, fair dealing, interoperability, independent research or other uses that applicable law does not permit us to prohibit. General communication ideas are not made proprietary merely by being discussed in a lesson.

You must not use Voluble to facilitate unlawful activity, fraud, harassment, threats, exploitation, child sexual abuse, non-consensual intimate content, discriminatory abuse, infringement, privacy violations or deceptive impersonation. Do not seek harmful outputs by bypassing safeguards or upload malware.

Do not attack, disrupt, probe without authorisation, overload or gain unauthorised access to our service or another account. Do not automate bulk use, scrape protected content or circumvent disclosed usage limits, payment controls or security measures. Reasonable good-faith vulnerability reporting is welcome through support; stop testing if it risks another person’s data or service availability.

You may criticise the product, leave an honest review, report a problem and exercise legal rights. These Terms do not impose a non-disparagement obligation or a penalty for making a genuine complaint.

Report harmful or inappropriate AI output through the in-app reporting control. Report account, safety, intellectual-property or privacy concerns to support@getvoluble.com with enough context to identify the issue. Do not send unnecessary sensitive material. We may review the relevant content and logs to investigate, apply safeguards and respond.

We may restrict a feature or suspend access where reasonably necessary to address fraud, a material violation, a security threat, a legal obligation or serious harm. Where practicable, we explain the reason and provide a route to appeal or correct the issue. We may act immediately if notice would worsen a risk or is legally prohibited. Protective action must be proportionate and is not a licence to confiscate payments regardless of the circumstances.

Before you pay, the offer must identify the seller, included features and usage limits, the full amount charged, applicable taxes, billing currency, access duration, whether payment repeats, renewal price or basis, cancellation route and relevant refund terms. A receipt or order confirmation records your purchase.

Only the features and access expressly included in your plan are purchased. Add-ons, new courses, coach options, downloadable materials, human coaching or future releases are not included unless the offer says they are. An advertisement must not present an excluded or future feature as already included.

A monthly subscription does not automatically include permanent access to a 30-day, 90-day or 120-day curriculum. A prepaid course and an automatically renewing subscription are different products. Where they are offered, the offer must state the relevant access period and release schedule without requiring you to infer them from a course title.

A crossed-out ₹899, where used, identifies a substantiated comparison price for the same plan and period. It is not an extra charge or an authorisation to bill ₹899 later. The basis of comparison must be clear and consistent with applicable pricing rules. A future intended price is not represented as a former selling price.

Promotional prices apply only to the duration and eligibility disclosed before purchase. Ending an offer for new customers does not retroactively change an accepted purchase or permit an undisclosed increase for an existing subscriber. We will honour accepted offer terms, subject to proven fraud or mandatory law.

Automatic renewal occurs only when you expressly authorise a recurring plan with the relevant price, period and payment information. The renewal date and amount are shown in the subscription record or purchase confirmation. Any trial-to-paid conversion or first-period discount must disclose what happens next before enrolment.

Price changes for an existing subscription will follow applicable law and the billing platform’s notice and consent process. We will give required advance notice and a reasonable cancellation opportunity. A general statement that prices can change does not replace a required payment mandate, notice or affirmative agreement.

Payment processing, mandate authorisation, billing retries and any store-managed grace period are subject to the relevant payment channel’s rules. Failed payment can interrupt paid access. We will not treat a pending transaction as proof that you must purchase again without checking its status.

A free trial or complimentary plan exists only where expressly offered. Its eligible users, included activities, duration, limits, payment requirements and any subsequent charges must be stated at enrolment. Creating an account or accepting free access does not by itself authorise a paid subscription.

Any first-user, VIP, referral or feedback programme is governed by the specific promise communicated to the eligible participant. We will not retrospectively withdraw an earned reward or shorten a promised benefit through a general update to these Terms. A reward for product feedback is separate from a store review and must not depend on a positive rating or suppress a negative review.

You can stop future subscription renewals through the billing channel used to purchase. For Google Play purchases, use Google Play’s subscription management screen. Cancelling an ordinary recurring plan stops future renewal and normally leaves access until the already-paid period ends.

Cancelling does not automatically refund a valid current period. A refund may nevertheless be due under law, the purchase-platform rules, an express guarantee or our published refund policy. We do not apply a blanket “no refunds” rule to duplicate charges, unauthorised payments, non-delivery, deficient service or material misrepresentation.

Send billing concerns with the order ID, transaction date and a description of the issue. Do not send a card security code or banking password. You may contact the payment platform or exercise chargeback and statutory remedies without first waiving rights or accepting store credit.

Uninstalling the app, cancelling a subscription, deleting an account and requesting a refund are separate actions. We will explain their effects clearly and will not make an unnecessary step a condition of another. More detail appears in the Subscription, Pricing, Cancellation and Refund Policy.

Any session, minute, message, storage, device or other material allowance must be disclosed with the plan. A general “fair use” label will not introduce an undisclosed numerical cap into a plan sold as unlimited. Reasonable protections against automated abuse and unauthorised sharing still apply.

We may restrict abusive activity while investigating it. Ordinary use within the advertised entitlement is not abuse merely because it is expensive to serve. If a material capacity limit is required for legitimate users, we will disclose it and apply the paid-service remedies in section 26 where necessary.

Our Privacy Policy explains personal information, providers, voice processing, retention, security and choices. We request distinct consent where required; acceptance of these Terms does not waive data rights. Optional marketing permissions are separate from service notifications and can be withdrawn.

You may still receive necessary billing, security and rights-request messages after stopping promotional communications. We do not make continued marketing consent a condition of account deletion or resolving a complaint.

If you voluntarily provide a product suggestion, you allow us to consider and implement that suggestion without an automatic payment obligation, except where an applicable reward programme or separate agreement promises payment. This does not give us unrestricted rights to your personal information, confidential materials or unrelated intellectual property.

We seek specific permission before using your identifiable story, image, voice or testimonial in marketing. We identify fictional examples and disclose material incentives or relationships as required. Individual experiences are not typical-outcome evidence unless supported by reliable evidence. Editing must not change the meaning of a genuine testimonial.

We use third parties for functions such as infrastructure, AI processing, authentication and payments. Their involvement is explained where relevant. A third party’s service terms may govern its independent relationship with you, but do not remove our obligations for Voluble’s service.

Links to external sites are provided for their stated purpose. Check the recipient and its terms before sharing information. Third-party outages may affect access; section 26 governs our response when an interruption materially affects a paid entitlement.

A feature explicitly marked beta, pilot or experimental may change or contain errors. Its limitations must be explained when relevant. Charging for an experimental service does not exclude statutory rights or permit us to advertise capabilities that it cannot reasonably provide. Existing paid rights are not converted into beta access merely by changing a label.

We aim to provide the service with reasonable care and skill and in accordance with your purchased entitlement. Subject to mandatory rights, we do not warrant that every response is correct, every device is supported, every interruption will be avoided or a learning or career outcome will occur.

Except for express promises and obligations that cannot be excluded, the service is supplied on an as-available basis. This qualification does not excuse fraudulent statements, a failure to supply what was purchased or an obligation to correct a deficient service.

We may make routine improvements, security changes and supplier substitutions. If a change materially reduces paid functionality or access, we will provide appropriate notice and a fair remedy, which may include restored access, an agreed equivalent or a proportionate refund for undelivered access. Mandatory remedies remain available.

We may pause service for maintenance, serious security issues, legal requirements or events outside reasonable control. We will take reasonable steps to reduce disruption. If an extended interruption or discontinuation means a paid entitlement cannot be delivered, we will not simply keep payment for that undelivered entitlement. A force-majeure event does not automatically erase accrued refunds or other non-excludable rights.

You can request deletion using the Account Deletion Policy. A verified request normally removes the account and associated active personal data within 30 days of receipt, subject to identified lawful exceptions. Limited retained records and backup expiry are explained separately. Deletion is not merely a freeze and does not erase outstanding refund or complaint rights.

We may terminate an account for a serious or repeated violation, unlawful activity, an unresolved security threat or discontinuation, using proportionate notice and review where appropriate. Where we end a paid service without user wrongdoing, the user retains the remedy for any undelivered access. Unused access is not automatically forfeited for every alleged breach.

To the extent permitted by applicable law and subject to the exceptions below, we are not liable for remote or unforeseeable losses, or for lost anticipated earnings, promotions or business opportunities that are not recoverable under applicable law. An earnings ambition is not an agreed measure of damages.

For claims that may lawfully be limited, our aggregate liability arising from the service will not exceed the greater of the fees you paid for the affected Voluble service during the 12 months before the event giving rise to the claim and ₹5,000, or its equivalent in the currency of payment. This cap is subject to any higher minimum liability required by law.

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct or gross negligence; death or personal injury caused by negligence where exclusion is unlawful; amounts we are required to refund; or any liability, statutory compensation, consumer remedy or data-protection obligation that cannot lawfully be limited. No exclusion applies merely because a loss involves personal data if the law requires a remedy. If a limitation is unlawful or unfair in your circumstances, it does not apply to that extent.

To the extent permitted by law, you are responsible for reasonable direct losses and defence costs arising from a third-party claim caused by your deliberate unlawful misuse of Voluble or knowing infringement of that third party’s rights. This does not cover a claim caused by our breach, negligence or wrongful conduct, or a consumer complaint made in good faith.

We will give reasonably prompt notice, allow reasonable participation in the defence and mitigate loss. We will not agree to a settlement requiring your admission or payment without your consent, not to be unreasonably withheld. There is no automatic obligation to pay every demand we receive or a penalty merely for disputing a charge.

Contact support@getvoluble.com with the relevant account or order reference and the remedy you seek.

We acknowledge consumer complaints within 48 hours of receipt and redress them within one month, or within a shorter period where law requires. These are calendar periods, not business-day periods. We provide a complaint reference, request only information reasonably necessary and explain the outcome. A referral to a payment platform does not remove our responsibility to investigate a complaint about our own service.

These consumer Terms are governed by the laws of India, subject to mandatory rights that apply to you elsewhere. We encourage an attempt to resolve concerns through support, but this is not a compulsory waiting period before urgent relief, a regulatory complaint or another remedy available by law.

Courts in Bengaluru, Karnataka may hear a dispute where they otherwise have jurisdiction, without restricting any mandatory right to a competent consumer commission, regulator or another legally available forum. These Terms do not require private arbitration, waive class or representative remedies where protected by law, impose a shortened statutory limitation period or require you to give up a chargeback right.

We publish changes with a new effective date and give reasonable advance notice of material changes affecting an existing paid service, unless urgent law or security reasons require an earlier change. Where a change requires consent, we obtain it. We do not use an update to retroactively remove accrued rights, erase a refund obligation or authorise unrelated personal-data uses.

You may stop future renewals before a notified change applies. If a material adverse change affects prepaid access already purchased, section 26 applies. An archive or copy of the terms accepted with your order can be requested from support.

If a clause is invalid, the remainder applies where reasonably possible. Delayed enforcement does not necessarily waive a right. Each party must reasonably mitigate recoverable loss.

We may transfer the service through a lawful reorganisation or sale, with appropriate notice and preservation of your entitlements, data rights and contractual protection. An individual licence is non-transferable unless expressly allowed or required by law.

These Terms, accepted plan terms and incorporated policies form the agreement, without excluding misleading-statement liability or mandatory obligations. Accrued payment and refund rights, lawful retention, intellectual-property protection and dispute rights survive closure only where relevant and enforceable.