Account Deletion Policy

Visit https://getvoluble.com/delete-account and use the request route on that page. You can also email support@getvoluble.com with the subject Delete my account.

Where possible, send the request from the email associated with your account. If you use phone sign-in, include the registered phone number with country code and a safe contact method. You cannot send an email “from a phone number”; we will arrange proportionate verification using an appropriate channel.

You do not need to install or reinstall Voluble, purchase anything, explain why you are leaving, call a salesperson or accept marketing to submit a request. Include an order reference only if needed to distinguish accounts or resolve a billing issue. Never send your password, an OTP, full card details or government identity documents unless a specific lawful need has been explained and a secure route provided.

A secure web page can be used from that route if the app explains it clearly. The route must allow a request to delete the account and associated data, rather than only logging out or temporarily disabling access.

If a technical problem prevents use of the in-app route, use the external page or email. A broken app is not a reason to refuse the request.

We acknowledge receipt and may ask for the minimum information reasonably needed to confirm that you control the account. This protects against someone deleting another person’s account. We do not use verification to create unnecessary obstacles or collect unrelated identity information.

We normally complete removal of the account and linked data from active systems within 30 days of receiving your request, subject to reasonable verification and specific lawful retention exceptions. If verification cannot be completed, we will tell you what is missing and explain the effect on timing. We will not silently restart or indefinitely extend the period.

If law permits or requires an extension, we explain the reason and expected completion date. We send a completion notice through the verified contact route, including any categories retained, their purposes and the relevant expiry dates or retention criteria. A completed request is not described as deletion if it merely freezes the account.

Subject to the limited exceptions below, deletion covers personal data linked to your Voluble account across the active systems under our control, including:

Your account profile, sign-in identifiers and preferences.

Learning goals, onboarding answers, lesson activity and progress.

Typed practice messages, transcripts, saved responses and coaching feedback.

Retained user recordings and other submitted practice materials.

Personalisation summaries, searchable indexes, embeddings or other derived records that can still be linked to you.

Support conversation content that is no longer needed for an unresolved request or a specific lawful retention purpose.

We revoke the account’s access and initiate deletion with processors holding relevant account data on our behalf. Removing a profile while leaving identifiable copies in a separate learning database does not complete the request. De-identified information is excluded only where it can no longer reasonably be linked to you; replacing your name with a persistent user ID is not sufficient.

Account deletion and subscription cancellation are separate actions. Uninstalling also does not automatically perform either action. Before confirming deletion, review whether you have an active subscription and how it is billed.

For Google Play subscriptions, cancel through https://play.google.com/store/account/subscriptions using the purchasing Google account. If we control the recurring payment, we handle its cancellation through the relevant billing process; for an independent billing channel, we explain the steps you need to take.

We do not withhold the ability to submit a deletion request because you have an active subscription, a disputed payment or an unresolved complaint. We may preserve the minimum transaction and complaint records needed to resolve those matters. We do not retain the entire practice history merely because one payment is disputed.

Once the account is deleted, you may lose access to any remaining paid experience and learning history. The confirmation must clearly explain this consequence and offer access to the cancellation route. Deletion does not itself create a refund and does not remove an existing refund right. Refunds are handled under the Subscription, Pricing, Cancellation and Refund Policy and applicable law.

We retain identifiable information after deletion only for a specific necessary purpose and an identified period or expiry condition. It is restricted from ordinary coaching, personalisation and marketing use.

Open complaints and legal holds

Relevant records until the matter and applicable retention obligation end; reviewed periodically and released when no longer needed.

We do not describe an unlimited “business need” as a retention period. If law requires a longer period for a particular record, the longer rule applies only to the necessary record and purpose. We will explain the applicable exception unless doing so is prohibited by law.

Deleted data may temporarily remain in restricted disaster-recovery backups until the stated expiry. It is not used to provide coaching, personalise the service or market to you. If a backup is restored, deletion instructions are reapplied before the affected data returns to ordinary use. A backup is not a permanent archive of closed accounts.

We instruct processors to delete covered information under their arrangements with us and track relevant exceptions. Their maximum residual retention and any independent legal role are described in our Privacy Policy. A generic link to a provider’s policy does not remove our responsibility for a processor handling Voluble data on our behalf.

Deleting Voluble does not delete your Google account or records that Google Play or a payment provider independently must keep. You may need to exercise rights with that provider for its independent records. We will explain the distinction rather than claim that we can erase records outside our control.

If you used a guest experience, contact support with an available session identifier, approximate time and contact method. We will help identify relevant data without requiring you to create a paid account. If data has already been erased or cannot reasonably be linked to your request, we explain that limitation.

You may request deletion of a specific recording, transcript or other content without closing your whole account. Identify it using a session reference or date where available. The same verification, restricted-retention and processor principles apply. Removing content may also remove associated feedback and progress derived from it.

The consumer service is for adults aged 18 and above. If a child or another person’s information was submitted contrary to our policies, contact support. We investigate, restrict unnecessary processing and delete information where required. Verification should be proportionate to the concern and must not expose another account’s private information to the requester.

After deletion is completed, the former account and learning history generally cannot be restored. Creating a new account is a fresh registration and does not automatically reinstate an expired offer or deleted progress. Any separately enforceable paid entitlement or refund is handled according to its terms and law.

We stop ordinary account marketing after deletion, subject to the time reasonably needed to update suppression systems. We may retain a minimal suppression record to honour an opt-out and send necessary deletion, security, billing or complaint messages. Closing the account is not consent to further promotional outreach.

For a delayed or incomplete request, contact support@getvoluble.com with your request reference. We acknowledge consumer complaints within 48 hours and redress them within one month, or sooner where required.

Operator: Voluble AI Inc. Related privacy information: https://getvoluble.com/privacy. This policy does not restrict any complaint or other remedy available under applicable law.