Privacy Policy

Effective date: 21 September 2026 · Last updated: 21 September 2026

This Privacy Policy explains how Voluble collects, uses, shares, stores, and deletes personal information when you use our website, mobile app, AI English and communication lessons, and support services.

Personal information means information that identifies you or can be linked to you. By using Voluble, you acknowledge that your personal information may be processed as described in this policy.

1. Who we are

Voluble is operated by Voluble AI Inc, a company incorporated in Delaware, United States. In this policy, “Voluble”, “we”, “us”, and “our” refer to that entity. We are responsible for the personal information processed through our services. Voluble is an AI career communication coach built for ambitious Indian professionals, currently in development with early registrations open. This policy applies to our website, mobile app, AI English and communication lessons, and support services. Website: https://getvoluble.com You can reach us about privacy through the support option in the Voluble app or on our website. Personal information means information that identifies you or can be linked to you.

2. Information we collect

• Account information: your name, phone number, email address, account identifier, and sign-in or verification information. When you choose Google Sign-In, we receive the profile information you authorise Google to share, such as your name, email address, and profile image. We do not receive your Google password. • Learning information: your onboarding answers, language preference, learning goals, chosen coach, lesson choices, conversation history, assessment results, corrections, progress, and practice activity. • Voice and conversation information: audio you submit during speaking activities, transcripts, typed messages, AI responses, and feedback derived from your speech and answers. Conversations can include personal information that you choose to mention. • Payment information: subscription plan, payment and renewal status, transaction identifiers, receipts, and refund records. The payment provider shown at checkout collects the card, UPI, or other instrument details needed to process payment. Voluble does not store your full card number or payment security codes. • Technical information: device and operating-system details, browser type, IP address, app and installation identifiers, and usage, crash, and diagnostic data generated as you use the services. We use this information for the purposes described in this policy. • Support and preferences: messages and attachments you send to support, records of your requests, notification preferences, and consent or withdrawal records. We obtain this information from you, your use of the services, and the sign-in, payment, and other providers you interact with. Please avoid putting passwords, financial credentials, confidential workplace information, or unnecessary information about other people into lessons.

3. Why we use your information

We use account information to create and secure your account and restore access. We use your goals, onboarding answers, and learning history to choose suitable exercises and continue your learning journey. We process your speech and messages to understand your answers, generate AI replies, provide communication feedback, and show your progress. We use payment records to activate subscriptions, check purchases, and handle billing questions. We use support and technical information to respond to requests, fix problems, prevent misuse, and keep the service reliable. We also process information where necessary to meet legal obligations and protect lawful rights. Marketing messages and optional data uses are handled separately from information needed to provide the service. Where consent is required, we explain the purpose and ask for it before processing. You can decline optional uses or withdraw consent as described below.

4. Voice sessions and artificial intelligence

Sia and Maya are AI characters. During an AI lesson, the providers identified in section 5 process the information needed to recognise speech, generate replies, produce the coach's voice, or assess your response. Relevant conversation context and learning information may accompany your current message so that the reply fits the lesson. Microphone access is requested for speaking features, on the coach setup screen before a spoken conversation begins. You can stop a recording and withdraw microphone permission through your device or browser settings. Speaking features cannot work without access to your speech. Recording behaviour: your microphone is used only during a speaking conversation, after you allow it. During onboarding your audio is processed to transcribe and understand your answer and is kept only transiently for that turn unless you choose, on the coach setup screen, to keep the recording. Where you consent to keep it, retained audio is stored for up to 90 days and can be deleted earlier on request. We do not record in the background. Model training: Voluble does not use your conversations, audio, or transcripts to train its own AI models. Our AI providers process your data to deliver the lesson under their service terms; providing a lesson and training an AI model are separate uses. Human access: audio and conversations are not routinely reviewed by people. A small number of authorised staff may access them where necessary for support you request, security, or investigating misuse, under access controls and confidentiality obligations. Voice identity: Voluble does not create voiceprints and does not use speaker identification, voice cloning, or other biometric processing of your voice. Our automated feedback is used to support learning and select practice. It can be inaccurate. You can report an incorrect transcript or assessment through in-app support. Learning scores are not employment or admission decisions, and we do not send your private lessons or scores to an employer or educational institution unless you instruct us to do so or disclosure is legally required.

5. Who receives your information

We use service providers to operate Voluble. We limit access to information needed for their work and require appropriate confidentiality, security, and data-use protections. Their roles are: • Cloud hosting and storage — stores your account, learning history, and any retained recordings. • Speech recognition and assessment — receives your speech audio and returns transcripts and analysis. • Conversational AI — receives your messages and relevant lesson context and returns the coach's replies. • Voice generation — receives the coach's reply text and returns the spoken audio. • Sign-in and service messages — Google (for Google Sign-In) and messaging providers handle authentication and account or delivery messages. • Analytics and diagnostics — limited event, usage, and crash data, where enabled. • Payments and subscriptions — the payment provider shown at checkout processes your payment and manages billing. The specific providers engaged may change as the product develops. A provider may also process information for its own legal or independent service purposes, such as payment fraud prevention or abuse monitoring, under its own policies; those do not replace our responsibility for Voluble's processing. We may disclose information to authorities where legally required, and to professional advisers or other recipients where necessary and lawful to investigate misuse, resolve disputes, or protect rights. In a merger, acquisition, or transfer of the business, relevant information may be transferred with appropriate protections and any notice or consent required by law. Advertising and sale of data: Voluble does not sell your personal information and does not share it for cross-context targeted advertising.

6. Cookies and app technologies

Our website and app use a small number of essential technologies, including a sign-in session cookie and local storage, to keep you signed in and to remember your preferences and progress. Where enabled, we may use limited analytics and diagnostic technologies to understand usage and fix problems. Where prior consent is required, we do not activate optional analytics or advertising technologies until you agree. Browser controls can block or delete cookies, although blocking essential cookies may affect sign-in or other core functions.

7. How long we keep information

We keep personal information only for the purposes described in this policy and for applicable legal requirements. In general: • Account and learning history — kept while your account is active, and deleted or de-identified after account deletion, subject to the exceptions below. • Audio recordings — kept only transiently during onboarding; where you consent to keep a recording, up to 90 days, then deleted. • Transcripts and conversation context — kept with your account to show progress, and deleted or de-identified when the related account or content is deleted. • AI provider copies and logs — retained by each provider for the period set in its own policy, including any short-term abuse logs. • Support, consent, and security records — kept as needed to handle requests, prove consent, and protect the service. • Payment and statutory records — kept for as long as applicable financial and tax law requires. • Backups — expire on a rolling schedule, after which deleted data is removed from backups. When information is no longer required, we delete it or make it no longer identifiable. Replacing your name with an account number alone does not make information anonymous. If a legal obligation or dispute requires us to retain some information after an account is deleted, we restrict it to that purpose and delete it when that requirement ends.

8. Your choices and account deletion

You can contact us through in-app support to request access to or a summary of your personal information, correct inaccurate information, request deletion, withdraw consent, or raise a privacy concern. You can also request an export of your data. Additional rights apply where provided by the law applicable to you. We may verify your identity using information proportionate to the request. To delete your Voluble account and associated personal information, use the account deletion option in your Profile settings in the app, or contact us through in-app support. We complete deletion within 30 days, subject to the specific retention exceptions in section 7. We will explain any information retained and the reason. Uninstalling the app does not itself delete your account. Account deletion and cancellation of a paid subscription are separate processes. For subscriptions managed by an app store or payment provider, follow that provider's cancellation steps to stop future renewals. You can still submit a privacy or deletion request while a billing issue is being resolved. To withdraw consent for a particular use, use the relevant setting in the app or contact us through in-app support. Withdrawal does not affect processing that was lawful before withdrawal. If the information is necessary for a feature, that feature may no longer work; we explain this when you withdraw. You can stop promotional messages using the unsubscribe or opt-out option in the message or by contacting us. Essential account, billing, and security messages may still be sent. Device notification settings control push notifications.

9. Where information is processed

Voluble AI Inc is based in the United States, and Voluble and its cloud and AI providers store or access personal information in India, the United States, and other countries where those providers operate. This includes cross-border processing by AI and cloud providers. Where information is transferred outside your country, we rely on the protections required by applicable law, including contractual data-protection terms with our providers.

10. Keeping information secure

We maintain reasonable technical and organisational safeguards designed to prevent unauthorised access, disclosure, alteration, and loss. These include encryption of data in transit, access controls, and security monitoring. No system is completely secure. If a personal data breach occurs, we take steps to contain it and notify affected users and relevant authorities when required by applicable law.

11. Age eligibility and children

Voluble is intended for people aged 18 and above and is designed for working professionals. We do not knowingly collect personal information from children. If you believe a child has provided personal information contrary to our eligibility requirements, contact us through in-app support. We will investigate and take appropriate steps to restrict processing and delete information where required.

12. Changes to this policy

We update this policy when our services or data practices change. The latest version is available at https://getvoluble.com/privacy, with its last updated date. For significant changes, we provide an appropriate notice in the app, on the website, or through your account contact details. Where a new use requires consent, we ask before starting that use. Continuing to use the service does not by itself give consent to an unrelated new purpose.

13. Contact and complaints

For privacy questions, rights requests, or complaints, contact: Legal entity: Voluble AI Inc (Delaware, United States) Contact: the support option in the Voluble app or on our website Privacy request page: https://getvoluble.com/privacy Please describe your request and provide the email address, phone number, or account identifier associated with your account. Do not send your password or payment security codes. We will address privacy grievances within one month of receipt, or sooner where applicable law requires. If your concern remains unresolved, you may use the complaint or other remedy available under applicable law, including, for users in India, the Data Protection Board of India when the relevant statutory complaint provisions are in force.