Frequently Asked Questions

Voluble is an AI communication coach for adults who want to practise workplace conversations. You can rehearse a response, receive automated feedback and use it to guide your next attempt. Practice situations include interviews, meetings, appraisals and difficult conversations.

English is part of the experience, but Voluble also focuses on listening, understanding the situation, structuring your thinking and responding clearly. It is communication practice using the activities available in your chosen experience, rather than a promise of human tuition or a recognised qualification.

It is Voluble’s name for its coaching system: AI-powered conversations, workplace practice and the six-part Voluble Method. It does not mean the system is conscious, has artificial general intelligence or is proven better than every person or competing application.

Understand the listener and situation; Intend a clear outcome; Structure your thinking; Express your message; Deliver it clearly; and Interact by listening and adapting. These are the six parts of our teaching method. Not every activity measures all six.

They are virtual coaching characters, not human teachers or recruiters. Choose from the coaches actually available in your app and plan. Their stories and workplace roles are learning scenarios; references to a company do not imply employment, endorsement or a hiring partnership.

Supported experiences can use Hinglish guidance alongside English practice. Check the activity’s language information before choosing it. We do not promise every language or coach in every plan or release.

The consumer service is intended for adults aged 18 and above who can enter into a binding contract. A store’s “Everyone” content rating describes content suitability and does not override this eligibility rule. Parents should not create a child’s account under the adult service terms.

Voluble has an Android listing at https://play.google.com/store/apps/details?id=com.getvoluble.app. Installation and particular features depend on your device, country and current release. The app shows what you can use. A feature described as upcoming is not included in a paid purchase unless the offer expressly commits to its delivery.

An experience may combine authored material, prerecorded lessons and AI-generated interactions. Check the lesson and plan description for the format. A video character does not imply a live human instructor, and a course roadmap does not mean every future video is already available.

A day-based curriculum organises practice; it does not promise your completion, fluency or a professional result within that period. Actual progress depends on your starting point, availability and practice. Check whether your purchase covers the full access period and whether lessons are released gradually.

No accredited qualification or guaranteed language level is included unless a specific offering clearly says so and identifies the issuer and assessment. Practice scores and any informal completion acknowledgement are not automatically recognised by employers, universities or language-testing organisations.

“Your career ambition: Speak Powerfully. Get Noticed. Earn Double” is an ambition, not an expected or guaranteed result. Voluble does not promise a salary increase, job or promotion, or an earnings timeline. Communication is one factor among many affecting a career.

It expresses the scale of a learner’s ambition. The service you purchase is communication practice and the features disclosed with your plan. You are not buying a salary outcome. There is no promised date by which your earnings will change.

No placement, interview selection or promotion is promised through the ordinary coaching service. Employers make their own decisions. Practice scenarios are not actual recruitment processes, and named organisations are not assumed partners.

No. An answer or assessment may be wrong, inconsistent or unsuitable. Use feedback as a learning aid, check important facts and adapt suggestions truthfully. Recording quality, language, accent, task and model changes can affect results. Scores are not a measure of intelligence, character or employability.

“Frontier” describes an advanced underlying model used for a relevant function. It does not mean Voluble built that model, or that every feature uses the same, newest or most expensive model. The particular features expressly promised with a paid plan still have to be delivered.

A genuine testimonial describes that person’s experience, not a forecast for everyone. Fictional demonstrations should be labelled as examples. A material payment, incentive or relationship should be disclosed. We do not use a story alone as proof that users generally receive a particular salary or promotion result.

Yes, but use fictional names and anonymised details. Avoid confidential documents, customer data, trade secrets and unnecessary personal information about colleagues. The service helps you practise communication; it is not an approved repository for your employer’s confidential information.

₹899 is the standard price shown for comparison; ₹599 is the lower promotional price for the same monthly plan. The ₹899 is never charged — it is not a second charge, a later renewal price, or permission to bill ₹899. During the current free launch, neither amount is charged.

During the current launch there is no charge and nothing renews — early users have free access. When paid subscriptions begin, the plan renews at ₹599 per month, auto-renewing only after you expressly authorise it, with the renewal date and amount shown before you confirm and in your purchase record. Google Play notifies you before each renewal, and you can cancel anytime to stop future charges.

₹599 is a monthly subscription price, not a one-time course fee. During the current launch, access is free for early users and ₹599 is not being charged. When paid plans begin, ₹599 is billed per month and you keep full access while the subscription is active, with longer course content unlocking over your access period. A monthly subscription is not the same as prepaid permanent access to a 30-, 90- or 120-day course. You can cancel anytime to stop future months.

Yes — new learners get the first 7 days free. You can claim it and start straight away, with no payment taken. Claiming free access does not start a paid subscription or authorise any charge on its own. When paid plans begin, ₹599 per month would apply after the free period, and the price and renewal terms are always shown clearly before you subscribe. Any specific VIP or early-user benefit you were given keeps its stated terms.

A billing period you have already paid is not repriced. Any change to a future renewal follows applicable law and Google Play's notice-and-consent process, with advance notice and a chance to cancel before it takes effect. During the current launch there is no charge, so nothing changes until paid plans begin and you choose to subscribe.

Open Google Play using the account that made the purchase, open Payments and subscriptions, select Subscriptions, choose Voluble and follow Cancel subscription. You can also use https://play.google.com/store/account/subscriptions. Check the confirmation and next renewal status. If Voluble is missing, check whether you used another account or payment channel.

Tell us which account and payment channel you used. A direct cancellation request does not automatically operate a separate store-managed subscription.

For an ordinary auto-renewing plan, cancellation normally stops the next renewal while access continues for the already-paid period. Immediate cancellation or a refund may have a different effect under the relevant channel’s rules or law. The cancellation screen should explain the date your access ends.

Cancellation alone does not normally refund a valid current billing period. You may still be entitled to a refund for non-delivery, a defective or materially misdescribed service, duplicate or unauthorised charges, a specific guarantee, applicable law or the payment platform’s rules. We do not use a blanket refusal to defeat those rights.

For a Google Play order, use Google Play’s refund process or contact support@getvoluble.com with the order ID. For a direct order, contact support with the account, payment date, order reference and reason. Do not send banking passwords, OTPs or card security codes.

No. Uninstalling removes the app from your device; it does not necessarily cancel billing or delete your account. Cancel recurring payments through the channel that bills you. Use the deletion process to remove the account and associated data.

An update to a policy does not automatically cancel a benefit expressly promised to an eligible user. Contact support with the relevant offer message if your entitlement is unclear. A feedback bounty applies only under the programme terms and must not be conditioned on posting a favourable Play review.

Voice practice needs your speech to generate a transcript, response or feedback. The app asks permission before recording and explains processing through its voice disclosure and Privacy Policy. You can stop a session or revoke microphone permission. Voice features cannot work without the necessary speech input.

During onboarding, audio is processed transiently for the turn unless you choose to keep a recording. Recordings you choose to retain are stored for up to 90 days, or deleted earlier on request, subject to specific lawful retention exceptions. Provider processing and logs are described in the Privacy Policy; temporary processing does not mean no information leaves your device.

Voluble does not use your conversations, audio or transcripts to train its own models. Running an AI lesson, evaluating a service and training a general-purpose model are distinct activities. An unrelated optional use requires the appropriate explanation and lawful choice; agreeing to the Terms is not a blanket training permission.

Private practice is not routinely reviewed by people. Authorised personnel may access limited information for a support request, security, misuse investigation or legal need. We do not disclose private lessons or scores to an employer merely because you practise a work scenario. Any organisational reporting arrangement must be separately explained and authorised where required.

Visit https://getvoluble.com/delete-account or email support@getvoluble.com with “Delete my account” in the subject. Use your registered email if possible. If you signed in with a phone number, include that number and a safe way to contact you; we will arrange reasonable verification. Do not email an OTP or password.

We normally delete the account and linked active personal data within 30 days of receiving the request, after reasonable identity verification. This includes learning records, saved conversations and recordings, subject to specific lawful exceptions. We explain any records retained and their purpose or expiry basis.

No. A store or payment provider may continue billing unless the subscription is cancelled through that channel. The deletion process explains this and points you to the cancellation route. You can still request deletion while a billing dispute is being resolved. Deletion does not itself create or erase a refund entitlement.

Yes. Ask support to delete the identified recording or conversation, or use the relevant control where available. We will explain the scope, verification and lawful exceptions. Deleting stored content may change the learning history or feedback visible to you.

Use the in-app reporting control for harmful AI content. For an assessment, transcript or account problem, also contact support@getvoluble.com with the relevant session reference where available. Report only the information needed to investigate and avoid forwarding unnecessary sensitive content.

The service operator is Voluble AI Inc. We acknowledge consumer complaints within 48 hours and redress them within one month, or sooner where required by law.